Client Associate- Healthcare (islamabad, PK) 

The position will require you to assist our clients with their clinical needs or problems. As an associate, you will be working with a US-based client. You are expected to be courteous, keep a professional manner & learn all the position responsibilities. The roles that may be assigned include an FDO (front-desk officer), back-end task manager, and/or the following:

Scheduling Coordinator 

Answer all incoming calls at the clinic with a friendly demeanor 

Conduct outbound calls to follow up with patients

Respond promptly to patient communications via email, phone, and texting platforms

Maintain and schedule patient appointments

Ensure all patient information is being entered into the EMR accurately 

Insurance Coordinator 

Gather patient insurance information in case of changes or missing file

Verify patient eligibility 

Complete full breakdowns for each patient

Gather the history of each family member of a patient

Input insurance information into EMR software 

What we are looking for:

Customer service experience

Ability to organize, prioritize, and self-manage workload

Ability to work in a team environment, with a positive attitude and willingness to help others

Ability to thrive in a team environment 

Ability to take feedback as an opportunity of growth

Eager to learn

Willingness to grow

Able to work under pressure and time constraints

Strong computer skills and the ability to learn new programs

Bachelor’s degree (4 years) is required. 

Problem-solving skills